Customer Satisfaction Survey

Stuart Silverman

Jun 3, 2021
2 min

Make Every Shopper A Mystery Shopper

Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special...

32 views0 comments

Stuart Silverman

Feb 23, 2021
1 min

You Get The Behavior That You Reward

I’m going to start with a quote from Tim Conner, CEO of Peak Performance. “You get the behavior you reward. If you don't like the...

10 views0 comments

Stuart Silverman

Feb 16, 2021
2 min

Who Really Completes Customer Feedback Surveys?

Who really completes customer feedback surveys? When the topic of survey response rates comes up, people typically say that customers...

11 views0 comments

Social Media Customer Feedback For Stores Is Overrated

Stuart Silverman

Feb 9, 2021
2 min

Social Media Customer Feedback For Stores Is Overrated

A friend of mine recently sent me a photo that he took at an auto dealership. It was a picture of a sign at the dealership asking for...

9 views0 comments

Stuart Silverman

Feb 2, 2021
2 min

How To Collect Customer Feedback On Store Associates

We started our journey at becco with the notion that if we gave store customers the ability to rate the performance of store associates,...

9 views0 comments

Stuart Silverman

Jan 26, 2021
2 min

Easily identify and help store associates who are missing key sales skills

At becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...

5 views0 comments

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HOME

HOW WE HELP

OUR STORY

BLOG

CONTACT US

SUBSCRIBE NEWSLETTER

Info@becco.io

401 Park Ave S Unit 821 New York, NY 10016

401 Park Ave S Unit 821
New York, NY 10016