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Which Customers Complete Customer Feedback Surveys?
When people talk about survey response rates they typically say that customers with the best or worst experiences are the customers most...

Stuart Silverman
May 202 min read
Make Every Shopper A Mystery Shopper
Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special treatment....

Stuart Silverman
May 202 min read
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