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Which Customers Complete Customer Feedback Surveys?
When people talk about survey response rates they typically say that customers with the best or worst experiences are the customers most...

Stuart Silverman
May 202 min read
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Make Every Shopper A Mystery Shopper
Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special treatment....

Stuart Silverman
May 202 min read
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How To Collect Customer Feedback On Store Associates
We started our journey at Becco with the notion that if we gave store customers the ability to rate the performance of store associates,...

Stuart Silverman
May 202 min read
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