Stuart Silverman
Make Every Shopper A Mystery Shopper
Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special...
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Stuart Silverman
- Mar 23, 2021
- 1 min
Three questions for store teams adapting to a year’s worth of changes
Retailers have made more changes faster this past year than at any other time in history. Store associates have been the heroes of this...
Stuart Silverman
- Feb 23, 2021
- 1 min
You Get The Behavior That You Reward
I’m going to start with a quote from Tim Conner, CEO of Peak Performance. “You get the behavior you reward. If you don't like the...
Stuart Silverman
- Feb 16, 2021
- 2 min
Who Really Completes Customer Feedback Surveys?
Who really completes customer feedback surveys? When the topic of survey response rates comes up, people typically say that customers...
Stuart Silverman
- Feb 2, 2021
- 2 min
How To Collect Customer Feedback On Store Associates
We started our journey at becco with the notion that if we gave store customers the ability to rate the performance of store associates,...
Stuart Silverman
- Jan 26, 2021
- 2 min
Easily identify and help store associates who are missing key sales skills
At becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...
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