Stuart SilvermanJun 3, 20212 minMake Every Shopper A Mystery ShopperFunny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special...
Stuart SilvermanFeb 23, 20211 minYou Get The Behavior That You RewardI’m going to start with a quote from Tim Conner, CEO of Peak Performance. “You get the behavior you reward. If you don't like the...
Stuart SilvermanFeb 16, 20212 minWho Really Completes Customer Feedback Surveys?Who really completes customer feedback surveys? When the topic of survey response rates comes up, people typically say that customers...
Stuart SilvermanFeb 2, 20212 minHow To Collect Customer Feedback On Store AssociatesWe started our journey at becco with the notion that if we gave store customers the ability to rate the performance of store associates,...