Employee performance

Stuart Silverman

Make Every Shopper A Mystery Shopper

Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special...

Stuart Silverman

You Get The Behavior That You Reward

I’m going to start with a quote from Tim Conner, CEO of Peak Performance. “You get the behavior you reward. If you don't like the...

Stuart Silverman

Who Really Completes Customer Feedback Surveys?

Who really completes customer feedback surveys? When the topic of survey response rates comes up, people typically say that customers...

Stuart Silverman

How To Collect Customer Feedback On Store Associates

We started our journey at becco with the notion that if we gave store customers the ability to rate the performance of store associates,...

Stuart Silverman

Easily identify and help store associates who are missing key sales skills

At becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...