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Becco Launches Associate Behaviors Platform Transforming In-Store Retail Performance
East Hampton, NY — July 16, 2025 — Today, Becco officially launched its Associate Behaviors Platform™ , a first-of-its-kind solution...

Stuart Silverman
1 day ago1 min read
Which Customers Complete Customer Feedback Surveys?
When people talk about survey response rates they typically say that customers with the best or worst experiences are the customers most...

Stuart Silverman
May 202 min read
Easily identify and help store associates who are missing key sales skills
At Becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...

Stuart Silverman
May 202 min read
Make Every Shopper A Mystery Shopper
Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special treatment....

Stuart Silverman
May 202 min read
Thanking store associates for providing great shopping experiences
I want to relate a surprisingly positive experience I had shopping at a home center mega store on a recent Memorial Day. So many times we...

Stuart Silverman
May 203 min read


Closing the Associate Behaviors Gap (ABG)
Retail leaders know how they want their store associates to interact with their customers. They invest considerable time and effort in...

Stuart Silverman
May 202 min read
Building Great Store Teams – Should You Use Customer Feedback or Mystery Shopping?
How do you insure that all associates practice your best practice sales processes on a regular basis?

Stuart Silverman
May 202 min read
You Get The Behavior That You Reward
If you don't like the behavior you're getting, don't look at the behavior; look at the reward system.

Stuart Silverman
May 201 min read


Social Media Customer Feedback For Stores Is Overrated
A friend of mine recently sent me a photo that he took at an auto dealership. It was a picture of a sign at the dealership asking for...

Stuart Silverman
May 202 min read
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