East Hampton, NY — July 16, 2025  — Today, Becco officially launched its Associate Behaviors Platform™ , a first-of-its-kind solution...

When people talk about survey response rates they typically say that customers with the best or worst experiences are the customers most...

At Becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...

Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special treatment....

I want to relate a surprisingly positive experience I had shopping at a home center mega store on a recent Memorial Day. So many times we...

Retail leaders know how they want their store associates to interact with their customers. They invest considerable time and effort in...

How do you insure that all associates practice your best practice sales processes on a regular basis?

If you don't like the behavior you're getting, don't look at the behavior; look at the reward system.

A friend of mine recently sent me a photo that he took at an auto dealership. It was a picture of a sign at the dealership asking for...