Stuart Silverman
Make Every Shopper A Mystery Shopper
Funny thing about mystery shoppers. We keep them secret because we don’t want store associates to give mystery shoppers special...
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Stuart Silverman
Feb 23, 20211 min
You Get The Behavior That You Reward
I’m going to start with a quote from Tim Conner, CEO of Peak Performance. “You get the behavior you reward. If you don't like the...
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Stuart Silverman
Feb 16, 20212 min
Who Really Completes Customer Feedback Surveys?
Who really completes customer feedback surveys? When the topic of survey response rates comes up, people typically say that customers...
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Stuart Silverman
Feb 9, 20212 min
Social Media Customer Feedback For Stores Is Overrated
A friend of mine recently sent me a photo that he took at an auto dealership. It was a picture of a sign at the dealership asking for...
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Stuart Silverman
Feb 2, 20212 min
How To Collect Customer Feedback On Store Associates
We started our journey at becco with the notion that if we gave store customers the ability to rate the performance of store associates,...
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Stuart Silverman
Jan 26, 20212 min
Easily identify and help store associates who are missing key sales skills
At becco we did a project with a well known cosmetics retailer. We collected customer feedback on the customer experience related...
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