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How To Collect Customer Feedback On Store Associates
We started our journey at Becco with the notion that if we gave store customers the ability to rate the performance of store associates,...

Stuart Silverman
May 192 min read
Help store teams adapt to process changes while still delivering the brand's customer experiences
This year retailers have been forced to make more changes faster than at any other time in history. To say that change is constant...

Stuart Silverman
Dec 23, 20201 min read
Do we really want contactless stores?
Its easy to think that the Covid experience will hasten the evolution of tech driven contactless stores. But, think about it - what is a...

Stuart Silverman
Jun 15, 20201 min read
What I believe drives how I behave...
“What I believe drives how I behave. And how I behave drives results.” That’s the mantra my friend, store ops guru Rachel Williamson,...

Stuart Silverman
May 12, 20202 min read
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