Finally, an easy way to
measure customer experience
at the individual associate level
Retail has changed dramatically over the past ten years, but the way service is measured in stores hasn't.
That changes now!
becco provides a simple way to capture feedback on individual team member behaviors at the point of sale.
Customers love having a tech-forward way to let you know how you did. And store teams have never before had such clear, actionable insights to empower their associates!
Measure, identify and reinforce the behaviors that drive sales
Replace legacy customer experience measurement programs with more effective and actionable customer feedback data
Validate that individual associates absorb, implement and retain what they've learned in training programs
Use voice of the customer data to help associates improve skills and advance careers
Your customers tell you what they think about the in-store service experience in real time. Replace “secret shopper bias” with your own shoppers’ opinions.